1 Answer

This article explains the Yahoo! policies regarding password recovery, and

outlines the steps to recover it.

Resolution

If you are unable to access your account due to an "Invalid Password" error

message, you may have to request a new password. Before using the online

password request form, please take a look at the following common causes of

"Invalid Password" messages:

    * Passwords are case sensitive (meaning that "PASSWORD," "PaSsWoRd,"

and "password" are not equivalent), so be sure to keep this in mind when

entering your new password.
    * If you have recently obtained a new password, please wait a period of

24 hours before attempting to access your account. This will allow our

system to update and recognize your password.
    * Yahoo! IDs generally do not contain spaces, but many users register

IDs that include the underscore "_" instead of a space. Please confirm that

you are using the correct Yahoo! ID.


If you are confident that the instructions above do not apply for your

situation, you will need a new password. To request a password online,

please return to the login screen; click Forget your ID or password?; and

follow the instructions below:
 

   1. Enter your personal information and Yahoo! ID; and click Get New

Password.
   2. Click Email New Password to receive your new password at the

alternate email address listed on your Yahoo! account or answer your

password Challenge Question to display the new password immediately on your

screen.

If your alternate email address has changed (and you currently do not have

access to your account), Yahoo! Customer Care will update your account

information if you supply the information requested below. For security

reasons, you must match the verification information exactly as it was

entered during your initial registration.

Please send all of the following:
 

   1. Yahoo! ID
   2. Date of birth (mm-dd-yyyy)
   3. ZIP/Postal Code
   4. Country
   5. The alternate email address that is currently listed
   6. Your new, desired alternate email address if it needs to be updated

(please note that this address cannot be a Yahoo! Mail address)
   7. Challenge Question and Secret Answer (if applicable)