1 Answer

Thank you for contacting King Customer Care.

I'm sorry to hear about the issue with your progress in Candy Crush Saga!

However, there is nothing to worry about as your progress and Gold Bars are saved in your account!As you are connected to Kingdom, can you please reconnect the game with your email address?

You can do that through in-game settings by tapping on the orange Kingdom logo:

- tap the orange Kingdom logo in the in-game settings-and there Log Out (in case you are logged in) -then Log back in using your email address.

That should take you to the right level. In case it didn't help, please let me know and I will do my best to restore the level and the Gold Bars for you.

- See more at: https://care.king.com/en/candy-crush-saga/how-to-restore-all-the-level-progress-in-candy-crush-saga-i-was-not-connected-to-facebook#sthash.DaG94YFa.dpuf