2 Answers

If it will not start, there can't be nothing wrong. There IS something wrong.

Sounds like it's not booting up which is a hard drive problem. You need professional repair help. Send it out for repairs. 

11 years ago. Rating: 3
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Will it start in safe mode?? You say you prformed a diagnostic test.  Where did this test come from??   If this test was performed on bootup, meaning 'bios and everything checks out ok then its windows problem. 

Go to safe mode.. 

go to control panel

go to add/remove programs

go to windows

click uninstall  (don't worry, it wn't do this without asking more questions)

when you click uninstall, you will see a tab 'Repair Windows'

click this..  Hopefully this will take care of it.

if not-- Then do a restore.

Good luck

11 years ago. Rating: 2
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