3 Answers

I think you should call them.

http://www.jk-forum.com/jk-talk-26/chrysler-complaint-phone-number-231738/

I agree and would not leave the service counter unless I spoke with management of a District Chrysler Representative.  I think you need to do the legwork and set this up with the corporate headquarters.  You should be able to find their contact info on the company website.  Or go and make a scene, demanding them to set up such at your local dealership..

I agree wholeheartedly with everyone. At minimum, I believe they have a 6 year power train warranty...and that sounds as though it is about time they do something more than argue with you. Many states have a lemon law, where if it goes back to the shop 3 times for the same thing, I believe you would have the option of having them take the car back.

You might also want to talk to wherever you financed it, as although they don't have to help, I bet they'd be giving them a call also. I say this, as no matter what, that car is their collateral, and in a way also makes it their business too!