mari.ulmer
complaint policy
Original order inedible: smelled fishy, lobster dry and tough, left bad taste. Companuion tasted and smelled and agreed. Sent back. Waited and waited and waited. Ready to leave when replacement arrived. Took photo of plate: onion rings took up more then half plate; other half a pitiful little chunk of chicken with maybe a tablespoon of sauce. Manager said, "What do you want me to do?" Comp would have been helpful. - Oh, forgot: much-advertized salad bar was unavailable to companion who was told her order didn't qual8ify. BAD EXPERIENCE!
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Colleen
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