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    Hi ! My name is Julius jobak 835. Cabot court San carlos california 94070 I got two times emails from you about Purchase Information, and I got two username and two password, a purchased two times. I ask you to send mi the money back, because I have one computer and I want to buy nod for two years, i use this nod year by year, so I think i just did a mistake. I send the other email copy to you too. Kind regards. Julius jobak

    Hi !
    My name is Julius jobak
    835. Cabot court
    San carlos california
    94070


    I got two times emails from you about Purchase Information, and I got two username and two password, I purchased two times.
    i did, i ask you to send mi the money back, because I have one computer and I want to buy nod for two years, i use this nod year by year, so
    I think i just did a mistake. I send the other email copy to you too.
    Kind regards.
    Julius jobak 


    Here is the two letters from you.


    Dear Valued Customer,


    Thank you for purchasing ESET Smart Security. Your license information is below:


    ========================================================================================
    Product name: ESET Smart Security
    Number of licenses: 1 computer(s)
    Expiration date: 01/26/2014
    Username: EAV-59170120
    Password: na7vj5tvhb
    ========================================================================================


    **NOTE** If you installed ESET Smart Security from a CD, no further action is
    required on your behalf.


    If you purchased ESET Smart Security on ESET’s website, copy/paste the following
    link into your web browser and click 'Download' to be guided through the
    installation process (When prompted, click Save, save the installer to your
    Desktop and click Open when the download completes):


    When your download finishes click 'Run' and follow the on-screen instructions to
    install your product. During activation, be sure to enter the username and
    password included above.


    For assistance downloading and installing ESET Smart Security, refer to the
    following Knowledgebase article:


    ========================================================================================
    COMPLIMENTARY ONLINE SAFETY TRAINING:


    As part of your purchase you have access to ESET's exclusive Cybersecurity
    training. This training includes real-world scenarios, animated videos and
    educational exercises that help you set up your computer and explore security
    best practices. Use the following link to access the your training:


    Activate your online training with the ESET-issued username provided above.


    ========================================================================================
    MANUALS AND DOCUMENTATION:


    Quickstart Guide:


    Full User Guide:


    Installation tutorial:


    ========================================================================================
    TECHNICAL SUPPORT:


    For all other questions, please visit the Knowledgebase on our website:


    Please save this email for future reference. Keep your username and password
    confidential; misuse can result in the cancellation of your license.


    Kind regards,


    The ESET Team
    ========================================================================================
    Please do not reply to this email. This mailbox is not monitored and you will


    Dear Valued Customer,


    Thank you for purchasing ESET NOD32 Antivirus. Your license information is
    below:
    ========================================================================================
    Product name: ESET NOD32 Antivirus
    Number of licenses: 1 computer(s)
    Expiration date: 02/06/2012
    Username: EAV-27749712
    Password: b227cs6sf8
    ========================================================================================


    **NOTE** If you installed ESET NOD32 Antivirus from a CD, no further action is
    required on your behalf.


    If you purchased ESET NOD32 Antivirus on ESET’s website, copy/paste the
    following link into your web browser and click 'Download' to be guided through
    the installation process (When prompted, click Save, save the installer to your
    Desktop and click Open when the download completes):


    When your download finishes click 'Run' and follow the on-screen instructions to
    install your product. During activation, be sure to enter the username and
    password included above.


    For assistance downloading and installing ESET NOD32 Antivirus, refer to the
    following Knowledgebase article:


    ========================================================================================
    COMPLIMENTARY ONLINE SAFETY TRAINING:


    As part of your purchase you have access to ESET's exclusive Cybersecurity
    training. This training includes real-world scenarios, animated videos and
    educational exercises that help you set up your computer and explore security
    best practices. Use the following link to access the your training:


    Activate your online training with the ESET-issued username provided above.


    ========================================================================================
    MANUALS AND DOCUMENTATION:


    Quickstart Guide:


    User Guide:


    Installation Tutorial:


    ========================================================================================
    TECHNICAL SUPPORT:


    For all other questions, please visit the Knowledgebase on our website:


    Kind regards,


    The ESET Team
    ========================================================================================
    Please do not reply to this email. This mailbox is not monitored and you will
    not receive a response.
    ==================================================================

    0  Views: 724 Answers: 1 Posted: 13 years ago

    1 Answer

    You've contact the wrong forum. You did not make these purchases with us. This is akaQA.  You need to go to their support page located here >> http://kb.eset.com/esetkb/index?page=home&locale=en_US&option=none 





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