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The first thing to check is do you have the volume muted. If not try the solution below.
You more than likely need the audio driver for your computer. Open up the device manager and check if you have a yellow question mark beside the audio, video and game controllers. Just in case you do not know how to open the device manager. Open up the control panel and click on system. Click on the hardware tab and open up the device manager.
If it does have a yellow mark beside the audio you need the audio driver. Download the audio driver from the manufacturer of your computer. Type the brand of your computer and the model number in Google to find the audio driver. Good luck!
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