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    3. I place a new black toner in the 9970 cdw and the message to replace it remains?
    I place a new black toner in the 9970 cdw and the message to replace it remains?

    I tried to remove the message with 2 new toner cartridges with the same result "prepare new toner cartridge K black" What now?

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    0  Views: 261 Answers: 1 Posted: 13 years ago
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      1 Answer

      Then the cartridge is not in correctly or you did not remove the tape from the cartridge head. 

      13 years ago. Rating: 0
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