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country bumpkin
aAtlantic Provinces BBB > Business Directory > Travel Clubs > Sundream Holidays Inc. > Complaints
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This Business is not BBB Accredited
Sundream Holidays Inc.
Phone: (902) 481-6944Fax: (902) 481-0649
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Customer Complaints Summary
4 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 1
Problems with Product / Service 3
Billing / Collection Issues 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 4
Additional Complaint Information
The firm sells memberships in a travel club. Complainants to the BBB allege difficulties in obtaining refunds after contacting the firm expressing their wishes to cancel within the firm's cancellation period. The firm has addressed the complaints processed by the BBB by providing the requested refunds.
Generally the BBB recommends that consumers request complete details of the offer in writing prior to purchasing a travel club membership. Request the names of hotels/motels and other travel related businesses that the firm is involved with and consider contacting the businesses directly to verify the arrangements. Compare pricing through the travel club with other offers made to the general public. Also consumers should request in writing information on the firm's refund and cancellation policies.
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Complaint Breakdown by Resolution
Complaint Resolution Log (4)BBB Closure Definitions
Complaint resolved with BBB assistance (3 complaints)
12/12/2011 Problems with Product / Service
09/06/2011 Advertising / Sales Issuesa
| 12 years ago. Rating: 2 | |
andrewjroger
They are a total scam. They promised large discounts on all inclusives etc, but the only trip we made with them required months of discussion, they continually messed up/stopped communicating and the discount was 6% rebate that THEY NEVER ENDED UP PAYING US. Avoid them like the plague...it is not worth it.
| 11 years ago. Rating: 0 | |
