1 Answer

Instructions for Windows XP
At first make hidden files visible. It works like this:

Start -> Programs -> Standart -> Explorer -> choose in the top menu "Service" -> "Folder Options" -> tab "View" -> " Show hidden files and folders ", than" OK ".

After this:
Open the folder:
C: \ Documents and Settings \ username \ Application Data \ Macromedia \ Flash Player \
Attention! Username - is your user account in Windows.

Than select the folder «# SharedObjects». In this folder there is another folder with a strange name, for example, QWHAJ7FR or something like that. Than just delete everything that lies in this folder.

After this, go to another folder:
C: \ Documents and Settings \ username \ Application Data \ Macromedia \ Flash Player \

There's a folder "macromedia.com", "support" and "flashplayer" than go to the folder "sys", remove everything except the file "settings"!
Reboot your pc!

Instructions for Windows Vista and Windows 7
At first make hidden files visible. It works like this:

Start -> Programs -> Standart -> Explorer -> choose in the top menu "Service" -> "Folder Options" -> tab "View" -> " Show hidden files and folders ", than" OK ".

Than Open the folder C: \ Users \ username \ AppData \ Roaming \ Macromedia \ Flash Player \.Attention! Username - is your user account in Windows. Than select the folder «# SharedObjects».
In this folder there is another folder with a strange name, for example, QWHAJ7FR or something like that. Than just delete everything that lies in this folder.

After this, go to another folder:
C: \ Users \ username \ AppData \ Roaming \ Macromedia \ Flash Player \

There's a folder "macromedia.com", "support" and "flashplayer" than go to the folder "sys", remove everything except the file "settings"!
Reboot your pc!

Or http://www.adobe.com/go/settmgr_storage_en