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Good luck I wrote the President & CEO of CVS CAREMARK as that is whom I have to use on my insurance for my prescriptions they suck, they lose prescriptions, very very bad customer service.  I refuse to even go to a CVS Pharmacy just because they are the same company.  So good luck what I eventually had to do was go through my Human Resources at work since I pay for my insurance and I had good records and they finally assigned me a Patient Advocate from CVS Caremark that I only deal with her, it helped some but they still suck.  I changed my debit card completely and refused to give them a credit card or debit card ever again because they just willy nilly charged my card up with prescriptions they did not send and had my checking account messed up for 6 months. So I do not pay until they send my prescriptions and then I send them a check and they will never ever get a credit or debit card from me ever ever again.