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    3. WHY IS YOUR SURVEY QUESTION, "WERE YOU SATISFIED WITH SERVICE?"
    WHY IS YOUR SURVEY QUESTION, "WERE YOU SATISFIED WITH SERVICE?"

    THAT QUESTION DOES NOT GET TO THE HEART OF THE MATTER--I CALLED BECAUSE I WAS DISSATISFIED (IS THERE ANY OTHER REASON FOR CALLING?). I WAS SATISFIED THAT THE CUSTOMER SERVICE REP UNDERSTOOD MY COMPLAINT & WILL PASS IT ALONG.
    WHOEVER IS IN CHARGE OF QUALITY CONTROL NEEDS TO BE REPLACED--AND FAST.

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    0  Views: 203 Answers: 1 Posted: 14 years ago
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      I agree and I hope they were sacked. You are on the wrong site, sir.

      14 years ago. Rating: 0
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