I had the same problem..Unfortunately, I was directed to the maker on my PC..And found my computer was not still under Warranty..So had to purchase CD to return my pc back to factory stage..Which I lost pryor information...Which was okay..I redid all pictures and other information, and I'm back in business..It only cost me $20.00 for the CD, took 2days to deliver overnight, and purchased it from HP distributors..If You are still under warranty it will not cost you anything..Shipping not included..

I was quit worried for the children that played in my back yard..But, I lost sleep to warn them of the danger outside my patio door..In cases like that, I couldn't stay awake..But I did notify the Electrical Company..and the Police station which I felt brought a faster responds to the Danger..Just wanted to know a faster way and not having to lose sleep, being the watchman..Problem began 12am and was resolved at 2pm the next day..Thank You all for your information, leading to safety in the future..