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    as a resolution analysis,you forecast that your team will be receiving a volume of calls of 4580 in your first 8 hours shift. one call center agent must answer 20 calls in 8 hours. each call has 14 minutes attending time. determine the number of call center agents needed to attend to the forecast number of calls

    1.do you need additional agents in your team to accommodate all 4580 calls? write an explanation to support your answer.

    0  Views: 264 Answers: 1 Posted: 7 years ago

    1 Answer

    You need to do your own home work and here is a calculator https://www.online-calculator.com/
    If you type all them numbers in with the divided by and times button you should get an answer ..
    I did my home work 27 years ah and trust me one day you might need that information ...


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