0  Views: 10679 Answers: 2 Posted: 2 years ago

    2 Answers

    Please try unplugging the Roku from the electric outlet for 5 minutes, then plug it back and try again.

    If no luck, please try resetting the Roku pushing the reset hole on the back or bottom of the Roku for 20 seconds (the Roku must be turned on), and then after the 20 seconds release it and wait for it to restart. It may take like 3 or 5 minutes to restart after the reset.

    Then please follow the steps below from your ROKU:
    1- Go to the Settings menu, then click "Network"

    2- Then you need to select "repeat guided setup"

    3- Select the name of your wireless network.

    4- Then if prompted, enter the password XXXXX your wireless network. That's it!, it should work now.

    If you get an error message here, then probably you are entering the wrong network password. Do you know your wireless network password?

    Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

    Please scroll down and click the green button so I can get compensated for my time

    Read more: Roku connection error code 011 - JustAnswer

    i followed the above instructions reguarding error code 011,,,i pressed reset button, it reset within 5 seconds..  but now my remote does not make it function at all. and the lite on front is on constantly and is bright...i just replaced this unit today

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